Job Responsibilities:

· Perform duties as Tier 1-2 Service Desk Analyst

· Troubleshoot problems with PCs and Macs, Office 365, SharePoint, Windows OS, and other applications.

· Work closely with Customer and Team to maintain SLA and high customer satisfaction

· Answer and resolve or escalate all calls as appropriate to maintain a high level of customer satisfaction.

· Make recommendations for overall improvement across the contract.

Education/Knowledge/Skills:

Mandatory:

· Experience trouble-shooting Windows/Apple computer

· IT background

· Strong Customer Service skills

· Good Written and Verbal skills – ability to gather and communicate information accurately

· Strong working knowledge of Office 365, SharePoint, Windows OS

· Knowledgeable in SCCM, Casper

· Experience with Active Directory and Group Policy Objects

Job Type: Full-time

Pay: $28,000.00 - $30,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Night shift
• On call
• Weekends as needed

Application Question(s):

• Are you a US Citizen?

Ability to Commute:

• Stennis Space Center, MS (Required)

Work Location: In person